Lovebit Support

Lovebit: Couple Widget & Pet · iPhone and Android

Please tell us your phone model, whether you use iPhone or Android, and your Account ID (at the bottom of the More tab, tap it to copy). We usually reply within 2 business days.

Pairing with your partner

How do I connect with my partner?

One of you opens More → Pairing code to see a 6-character code, and the other enters that code in the App. A code works for 2 hours; open the screen again to get a new one. Both phones need an internet connection.

Can my partner use a different phone (iPhone and Android)?

Yes. An iPhone and an Android phone can pair with each other.

How do I unpair?

Go to More → Pairing code → Unpair. Each of you keeps a copy of the shared album and dates.

Widgets

How do I add a Lovebit widget?

iPhone: touch and hold an empty area of the Home Screen, tap Edit (or +) → Add Widget, search for Lovebit, pick a size and tap Add Widget. The Widgets screen in the App also shows a step-by-step guide.
Android: open the Widgets screen in the App and tap Add widget, or touch and hold the Home Screen → Widgets → Lovebit.

My widget does not update

Widgets that show your partner's notes need an internet connection to receive updates. The phone decides how often widgets refresh, so a widget can sometimes update a little later; opening Lovebit refreshes it right away. Allowing notifications for Lovebit also helps widgets update sooner.

Notifications

If you don't get notes, memories or reminders, check that notifications are allowed for Lovebit in your phone's settings, and that Focus / Do Not Disturb or battery saver is not blocking them.

Backup and new phones

Open More → Backup and sign in with Google (iPhone and Android) or Apple (iPhone only). On a new phone, install Lovebit, open More → Backup and sign in with the same account: your days, notes and memories come back and you reconnect to your partner. An Apple backup can only be restored on iPhone.

Purchases and Lovebit Plus

How do I restore my purchases?

iPhone: open the Lovebit Plus page in the Pet tab and tap Restore. Use the same Apple Account you bought with.
Android: sign in to Google Play with the same account you bought with and open the App again.

Still missing a purchase? Email us with your Account ID and the receipt from Apple or Google.

How do I cancel my subscription?

iPhone: Settings → [your name] → Subscriptions → Lovebit.
Android: Google Play → Payments & subscriptions → Subscriptions.

Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the App or your account does not cancel a subscription. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.

Pet

Going on a trip? Turn on rest mode for your pet and all of its stats pause until you come back.

Your account and data

You can delete your account in More → Delete account. See what is deleted and what is kept.

See also our Privacy Policy and Terms of Use.